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Statement of purpose

Pontesbury Dental opened in 2012 and is registered with the Care Quality Commission for the purpose of providing Private Dental Care services at

Minsterley Road

Shrewsbury

Shropshire

SY5 0QJ

Our clinicians are Dr Marius Ilea (GDC225784) together with Dr Alice Say (GDC 278549) Dr Petra Papp (GDC 105374). They provide the following regulated services

  • Diagnostic and screening procedures
  • Services for everyone
  • Surgical procedures
  • Treatment of disease, disorder or injury

The Registered Service Provider is:

HC1167 Limited Registered in England No 07736188

The Registered Manager is

Charlotte Wootton

Aims and Objectives

We aim to provide an environment and a level of customer care to reflect the excellence in clinical delivery that our clinicians strive to give to all our patients, ultimately treating patients as we would wish to be treated – with respect, professional excellence and courtesy allowing them to make an informed choice about treatment at all times. This is underpinned by a number of key values:

Communication – sharing knowledge, information, feelings and ideas and respecting the integrity of each individual

Empowerment – taking responsibility for success and collaborating to equip everyone in their jobs with necessary tools, developmental actions and freedom to act

Team spirit – creating and maintaining cross-functional teams where members support and value each other, provide and receive guidance, share knowledge and unite individual potential and talents to act as one high performing family

The Objectives of the practice are to deliver a service of high standards in line with Professional standards.

This is achieved by taking all complaints seriously. Where a complaint is made it will be recorded, fully investigated and the complaint kept fully informed. Where a complaint is found to be justified, remedial action will be implemented. A full complaints procedure is in place and includes a Patients Guide to initiating a Complaint.

Patient Confidentiality

Patient confidentiality if paramount at Pontesbury Dental and is part of the induction programme for all new staff. All consultations and treatment will be carried out in private away from public areas. The practice complies with the Data Protection Act and patient notes are secured on the R4 system of Kodak and stored for 11 years.

We ensure that enough time is built into appointment times to allow our patients privacy and dignity at all times.

Facilities within the Premises

  • Our patient lounge provides comfortable waiting space and complimentary refreshments are available
  • We have a purpose-built decontamination facility to assure Best Practice standards with infection control
  • Our surgeries provide easy access for wheelchair users or people with prams or pushchairs as do our toilets
  • We employ digital imaging for instant radiography at the lowest dosage
  • We offer on site complimentary parking and the practice is easily accessible using public transport

Making an appointment – All patients are seen on an appointment basis.

Cancellation Policy – At least 48 hours’ notice is required of a cancellation. If less notice is given a charge will be made, which will be based on the circumstances of the patient and at the practice manager’s discretion.

Smoking policy – Pontesbury Dental is a completely no smoking premises

Methods of Payment/Credit – All major credit/debit cards are accepted as well as Cash and Cheques.

Mobile Phones – Patients are requested not to use mobile phones within the building.

Client Centred Care – We care about providing the right treatment for all our patients, so treatments and procedures are only carried out after fully discussing their own individual treatment plans.

Consultations – All consultations are carried out in person with patients, by qualified personnel in the privacy of the surgeries.

Patient records – The details of patients are taken at the initial consultation which also form part of the patient/client records and then updated every 12 months.

Information provided to patients – This practice ensures that information provided to patients and prospective patients and their families/carers is accurate and that any claims made in respect of services are justified. This is in the form of a Practice Brochure.

Treatment of Children – We do provide treatment for children. We will expect minors to be accompanied to the practice by their parents.

Patient Surveys – The practice will obtain the views of its patients at least once during their course of treatment, and use these to review the provision of treatment and care of prospective patients – both FFT and other questionnaires are used.

Complaints Procedure–The practice operates on a complaints procedure which complies with the Care Quality Commission requirements. If a complaint is not resolved to patients’ satisfaction they can write to:

Care Quality Commission

Healthcare Team

Citygate -Gallowgate

Newcastle Upon Tyne

NE1 4PA

Email: info@cqc.org.uk

Website www.cqc.org.uk

Help us – We are constantly reviewing and trying to improve the service we offer, so encourage all patients to let us know when we have done something well or suggestions as to how we can do things better.

FOR FURTHER INFORMATION PLEASE CONTACT A PATIENT ADVISOR OR VISIT OUR WEBSITE

www.pontesburydental.co.uk

Signed: Charlotte Wootton
Date 05/05/2026

Practice Manager